COVID-19

Cancellation:

If you or one of the guests staying at the property is unable to travel due to testing positive for Covid-19, we may ask you to provide proof of that individual's positive PCR test result in the form of a certificate, from a certified company, and proof of their booked flights for the dates of stay. In this case, you would be eligible for a credit note. If Italy closes its borders and you are, therefore, not able to fly to Italy, we would also give you a credit note.

However, if you decide not to travel and stay at the property because you would prefer not to at that time, you may lose your deposit. We will do our best to ensure that this does not happen and that you receive a credit note towards a future booking.

If your terms and conditions in the booking details allow free cancellation, you can cancel for free.

Please contact us if you have further questions.

Cleaning:

All properties follow a rigorous set of cleaning standards which includes:

Sanitising all surfaces using approved products

Thoroughly cleaning all rooms

Washing all linen and towels at high temperatures

Following all local guidance

Complying with local laws, including any additional safety or cleaning guidelines

Government advice:

Please check the relevant Government’s advice for the latest travel information. Many countries issue new restrictions on travel and lodgings each day. Before you travel, please check the latest advice from the Italian government and the Campania region’s local government. 

---

Do you have any questions?

Why not visit our FAQ

To contact us regarding an existing booking, please visit the Customer Service section of the website where you can raise a Customer Support Request (CSR). This enables you to log your request or query 24 hours a day, 365 days a year. We will respond as quickly as possible and no later than within 2 business days.